Table of Contents
1.We're here to help
If you're experiencing any issues with Vita or want to share feedback, use one of the methods below. Our average response time is 1–2 business days.
2.What kind of support?
①
Account & Sign-in
Password reset, account deletion, account merge, session issues.
②
Technical Support
App won't open, freezing, sync issues, slowness, crash reports.
③
Payment & Subscription
Subscription management, refund requests, coupon codes, invoices.
④
Bug Report
Unexpected behavior, visual glitches, error messages, inconsistencies.
⑤
Feature Request
New feature ideas, improvement suggestions, user experience.
⑥
Privacy & Data
KVKK/GDPR requests, downloading, deleting, correcting your data.
3.Frequently Asked Questions
How do I delete my account?
Go to Settings > Account > Delete Account. The action is irreversible; all your data is removed from our systems within 30 days.
I forgot my password, what should I do?
Tap the "Forgot password" link on the sign-in screen. A reset link is sent to your registered email.
How do I cancel my subscription?
Your subscription is managed via Apple App Store or Google Play. Go to your device settings > Subscriptions to cancel. After cancellation, your subscription stays active until the end of the period.
Can I export my data?
Yes. Go to Settings > Privacy > Download My Data to download all your data in JSON format.
I encountered a bug, how do I report it?
Use the in-app "Send Feedback" button or write directly to omercakir@sebanyazilim.com.tr. If possible, share a screenshot and steps to reproduce.
How long do replies take?
We typically respond within 1–2 business days. KVKK requests are legally resolved within 30 days.
Write to us
If none of the above topics match your situation, you can email us directly.
Send email · omercakir@sebanyazilim.com.tr